MyBakhoor.com’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 Business Days

 

Packages will be Processed and shipped within 3 business days, most likely sooner.  No shipments are sent during weekends and holidays.  If there is a high volume of orders, please anticipate approx. 5 business days for processing and shipment to be sent.  Any questions or concerns can be emailed to MyBakhoor@yahoo.com

Shipping rates and delivery estimates

All packages are sent via USPS and are shipped based on weight and zipcode.  Shipping costs can be observed at Checkout. 

 

*All Items are shipped from the USA. Please expect longer delivery times outside of the continental 48 states

Shipment confirmation and order tracking

Shipment Confirmation will be sent automatically once the order is processed to the contact information you provide

Customs, duties, and taxes

 [Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

MyBakhoor.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Customers should have a PO Box or address that is familiar with the postal service of their country.  Please expect a reasonable amount of time for any international deliveries to arrive.

Returns Policy

Please contact us before returning any items at MyBakhoor@yahoo.com

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sender will pay shipping.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at zajilsislamicimports@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at MyBakhoor@yahoo.com and send your item to: My Bakhoor.com, 7520 Greenfield Rd, Dearborn MI 48126, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: My Bakhoor.com, 7520 Greenfield Rd, Dearborn MI 48126, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

About My Bakhoor.com

We are a retailer of Bakhoor and Perfumes of all Arabian Scents.  Our Business is your Scents.